For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. If we collect your item(s), we will endeavour to send you a replacement or refund your payment within 14 days, providing your Returns Authorisation is included with the items returned.

Items returned without a Returns Authorisation cannot be accepted. We will issue a Returns Authorisation, which must accompany the goods being returned. To arrange for an item to be collected by NRG Cycles Ltd, you must firstly contact NRG Cycles Ltd. We will inform you if collection is necessary when you contact us about your return. If you post your item(s) back to us, we will endeavor to send you a replacement or refund your payment within 14 days, providing your Returns Authorisation is included with the items returned.Ĭollection by NRG Cycles Ltd (larger items delivered to you by courier) Depending on the size and weight of the item you wish to return, it may be necessary for NRG Cycles Ltd to collect your goods from you and we may charge you for collecting the goods if they are not faulty. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. All items returned by post (unless faulty) are returned at your cost. Please package your item(s) securely, returning in the original outer packaging where possible. When you receive this email, simply print out the returns note and place it in your parcel with the item(s) you wish to return. Let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details and we will send you an email containing a returns note. We will issue a Returns Authorisation Number which must accompany the goods being returned. The easiest and quickest way to return your item or items is to take them to our Store for a replacement or refund along with your copy invoice as proof of purchase.īy post (if the item has been posted to you) To return an item by post you must firstly contact NRG Cycles Ltd.

Personalised products and made-to-order products cannot be returned unless faulty. If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 28 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).

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